Pagerduty is an incident response platform that helps teams detect and fix issues quickly through reliable notifications, automatic escalations, and on-call scheduling
Integrating Pagerduty into Cortex supercharges your incident response and reporting. You’ll be able to:
Check out our documentation for setting up Pagerduty in Cortex to get started.
In the homepage for a specific service, you’ll be able to see at a glance the current on-call and any active incidents. You can see additional detailed information about the service’s on-call rotation in the “Current Oncall” tab, including a full breakdown of the escalation policy and PD service details.
From the on-call tab, you can trigger incidents for a specific service - Cortex will create the Pagerduty incident and escalate to the current on-call for the service. This way, you don’t need to keep track of which policy to page if a specific service goes down – just hit “Trigger Incident” and Cortex handles the rest!
During an incident, Cortex can help in other various ways:
Additionally, you’ll also be able to enforce best practices for development maturity in Scorecards through the various Pagerduty rules that we expose. You can check:
These rules can ensure that teams have a healthy on-call system set up to respond and mitigate incidents that affect your business.
If you set up a Scorecard to measure on-call health and notice that a lot of your services are failing, you can create an Initiative and prioritize the rules to improve on. Cortex will send each service owner their action items as the target date approaches, making it extremely easy to set attainable goals and accelerate progress towards best practices. Working towards reducing the number of incidents can lead towards a happier & more productive engineering team and better service to your customers.
With our integration, Cortex can provide even more details to engineering teams to help triage incidents and using Scorecards can help improve the on-call health of your teams. Visit our documentation to integrate Pagerduty with Cortex. Don’t have a Cortex account yet? Set up a demo with our team to get started.