You see MTTR creeping up, but you don’t know why. You could ask your teams, but that means meetings, pulling people off projects, and waiting days for answers. What if you could just…ask?
We’re excited to introduce the new strategic AI chief of staff for engineering leadership, powered by the Cortex MCP. By connecting your Engineering Intelligence data with your scorecards and standards, the MCP allows you to have a strategic conversation about your organization’s performance. You can now move beyond just observing metrics to understanding the root causes behind them—and get clear, actionable recommendations on how to improve.
A new way to investigate and solve production issues
Let's explore the scenario of rising MTTR a little deeper. Instead of just pulling a report, you can now ask the MCP to investigate for you:
"Which services have concerning MTTR trends, and what Scorecard gaps are contributing?"
Since Cortex understands the relationship between your performance metrics and your engineering standards, the MCP can deliver an answer that’s impossible to get from a traditional analytics tool. For example, an engineering leader seeing a troubling MTTR trend can now directly ask the MCP:
"Recommend initiatives and scorecard changes I could consider to address this critical MTTR trend."
The Cortex MCP will pinpoint the specific, corresponding gaps in their scorecard adherence, such as missing on-call integrations or incomplete runbooks. It can suggest concrete changes to a production readiness scorecard to close those gaps, helping leaders drive down MTTR across the board.
Be an even more proactive leader
A strategic advisor you trust explicitly does more than help you fight fires as they arise. They help you prevent them from happening in the first place, and the Cortex MCP can be used to drive forward-looking initiatives.
Imagine you're leading a company-wide migration to a new framework. Instead of chasing status updates in Slack and spreadsheets, you can ask the MCP to get a real-time, data-driven view of your progress:
"Which services are blocking completion of the modernization Initiative?"
The MCP can then identify the lagging services, pinpoint the teams that own them, and even surface the specific scorecard gaps that are holding them back. This turns a complex, cross-functional project from a logistical headache into a manageable, data-driven program, allowing you to focus your efforts where they'll have the most impact.
Lead more data-driven quarterly planning sessions
This conversational approach also transforms how you plan for the next quarter. As you prepare, you can stop relying on gut feelings and ask the MCP to act as your advisor:
"Review last quarter’s performance against our goals, identify the top three bottlenecks, and suggest changes to our scorecards to address them."
The MCP will query your Engineering Intelligence data—analyzing metrics like PR cycle time, deployment frequency, and change failure rate—to identify systemic bottlenecks. It might highlight integration gaps slowing down delivery or pinpoint CI/CD pipeline reliability issues. It will then translate these findings into a phased plan with concrete scorecard changes you can implement to drive improvement in the upcoming quarter.
The possibilities are endless. You can ask about the relationship between PR size and cycle time, or deployment frequency and incidents. By connecting your performance data with your initiatives, the MCP gives engineering leaders a powerful new way to understand what's happening in their organization, why it's happening, and how best to take action.
Ready to have a strategic conversation with your engineering data? Learn more and schedule a demo of Cortex today.
